Executive or professional roles at the $100,000-plus salary
level are no longer rare — a Fortune 1000 company might hire
hundreds annually, especially if it is in a knowledge-intensive
industry. Executive hires are, by definition, strategic. But does
your organization manage the hiring process for executive roles
strategically?
Probably not, in my experience as an executive recruiter. The
hiring of executives and senior professionals critical to the
success of new initiatives is rarely managed with the same rigor
as other strategic functions. Instead, it is treated as an
artistic, even mysterious endeavor.
I have built a methodology, Lean Executive Hiring, for
aligning the hiring process with business goals, which I use in my
executive search practice and deliver as a seminar to corporate HR
departments. The five stages are strategic analysis,
organizational design; job design & qualifications; marketing
messaging and optimizing the interviewing process.
The cost of these sub-optimized recruiting processes for senior
roles is high:
1. Opportunity cost. A six-month delay in bringing a new
product to market can give a competitor a critical advantage.
2. Dollars spent on hiring, such as advertising and search
fees.
3. Wasted time of hiring executives, human resources and others
involved in the process.
4. Frustrated candidates. The recruiting process is a candidate’s
primary window into an organization. If they perceive
disorganization or confusion, they might fear it is representative
of the firm’s culture, and decline the job.
For example, the CEO of a financial services company wants to
improve the firm’s ability to distinguish itself from
competitors and reverse shrinking profit margins. Marketing was
previously handled by the senior vice president of sales, and
consisted primarily of trade shows and advertising. The CEO
creates a new position — vice president of marketing — and
sets out to find the perfect candidate.
The position is expected to be filled in four months, which
seems like plenty of time. But eight months later, the position is
unfilled, even though dozens of quality candidates have been
interviewed, and three offers have been rejected.
Or, in a worse scenario, a star MBA consumer marketer is hired,
and let go after a year of trying to build your consumer brand —
even though you sell only to businesses.
What actually happened here? Because the hiring process was not
managed systematically, questions that should have been answered
earlier are left unresolved, hampering the ability to hire the
right person. Those questions include:
1. What does marketing mean to this company? Is it brand
building, product introduction, marketing channel strategy or all
three?
2. Will the position report to the CEO or the senior VP of
sales?
3. Will the right candidate come from a financial services
competitor, a consulting firm or a consumer marketing giant like
Procter & Gamble?
But executive search is different, you say. You have a broad
idea of what the right person looks like, but won’t know for
sure until you interview candidates and get a sense of what is
available.
Or perhaps you are 85 percent sure what the position will be
responsible for, and you’ll use the interviewing process to
figure out the last 15 percent. And here we find the root of the
problem — not answering critical decisions in the design phase.
Imagine the frustration and cost of applying the same logic to
building your new home:
"I’m mostly sure what I want the house to look like; let’s
start building it and then decide the last details."
As with your new home, if the position is newly designed, that
is all the more reason to be more decisive at the front end.
The inefficiencies in executive hiring arise from the
complexity of the roles themselves, particularly in service
industries.
The good news is that you can apply process optimization to the
executive and professional hiring process, increase the odds of a
successful hire, and substantially reduce the length of the
process.
Keys to success include: defining the goals of the position
clearly in the design phase; gaining agreement among decision
makers on the "soft" and "hard" qualifications
for the position; managing recruiting as a line function, not a
staff function, and communicating the strategic "story"
of the company consistently to the candidates.