The
world is flat, according to the new book of the same title by Thomas
Friedman, who aptly describes the smooth playing surface of the
worldwide, networked economy. But Friedman, a Minnesota native,
missed the more precise metaphor -- hockey.
Dot-com visionaries were wrong to predict that the "Internet will
change everything." The rules of the game of business remain
constant: providing value to customers and profits to shareholders.
But in the past 15 years, the "arena" in which businesses compete
has been transformed. All four of its walls have been replaced--and
so has the floor.
Here are the old and new arenas:
Wall One: The Global Economy Replaced the Berlin Wall
The Berlin Wall was torn down in 1989, ending the Cold War.
At the root of the downfall of the Iron Curtain was the inability of
totalitarian societies to compete in a knowledge-based economy. It
was not capitalism that triumphed so much as the pace of change
inherent in free-market economies.
In 1992, Francis Fukuyama wrote "The End of History," in which he
argued that democratic capitalism had beaten every rival system of
government - communism, fascism, dictatorships, monarchies, etc.
There remain other dysfunctional societal and economic models, of
course. But these are destructive models, such as those of Al-Qaida
or North Korea.
Samuel Johnson once said: "Man never does less damage than in the
pursuit of commerce." A market-driven society might be distasteful
aesthetically or trivial morally. But it has no incentive to be
evil, unlike totalitarian societies that tyrannize on behalf of
ideology.
Wall Two: The Triumph of Lean Manufacturing Over Mass
Production
In 1991, an MIT research team led by James Womack wrote: "The
Machine That Changed the World: The Story of Lean Production." The
book described the three models of manufacturing in the
international automotive industry:
• U.S. Mass Production: High-volume and low-cost but
inflexible, with quality inspected at the end of the assembly line.
• European Craft Production: Cars are produced by teams of
skilled craftsmen, one at a time. High-end brands such as Mercedes
and BMW did it best, though efficiencies and cost suffered.
• Japanese Lean Production: Continuous process improvement
intertwines statistical process control and worker empowerment to
eliminate errors before a car is made. As practiced by Toyota and
Honda, it allows for low-cost, high-quality products and market
flexibility. Lean production was invented by Americans such as
Edwards Deming and enthusiastically adapted by the Japanese after
World War II.
Today, lean manufacturing has won decisively. Just as there are
no functional economies today that are not free markets, so only
lean manufacturing survives. All auto manufacturers use it, some
better than others.
Moreover, lean, flexible methodologies such as Six Sigma are
revolutionizing services as well. General Electric, Dell and
Wal-Mart thrive in commodity industries because of their ability to
reinvent their markets using lean principles.
Many feel that Japan's recession economy of the past dozen years
is substantially attributable to internal resistance to applying
lean principles to rationalize Japan's retail, back office and
banking sectors of the economy.
Wall Three: The Death of Vertical Integration and the Rise of
Outsourcing
In the 1920s, Henry Ford's gigantic River Rouge complex
produced every component of his cars, turning rubber from Ford
rubber plantations into tires and iron ore into car frames.
But in the 21st century, vertical integration is almost unknown.
The re-engineering of the world's Fortune 2000 companies in the past
15 years resulted in a large increase in the outsourcing of
corporate functions outside of a company's core competence or value
proposition.
Companies routinely outsource component manufacturing and
nonstrategic services to specialist suppliers, and focus their
resources on the bigger picture. This further drives the
globalization trend.
Wall Four: Abbreviated Product Life Cycles
Product life cycles have shortened drastically in nearly
every industry. Those that lasted decades, such as heavy equipment,
have shortened to years; those that used to take years, such as
those for software, now take months; those that used to take months,
such as in the entertainment industries, now take days; and those
that used to take days, such as in the news media, now take hours.
Competitive "barriers to entry" have never been more tenuous.
The Floor of the Arena: Information Technologies
The floor of the business arena is now made of standardized
Internet technologies, which enable worldwide collaboration inside
of companies and with customers and vendors. The ice is much faster,
and the "puck" bounces more quickly off the four walls of
globalization, lean production, outsourcing and shortened product
life cycles.
Executives who adjust and take advantage of the new arena have a
powerful competitive advantage and will prosper -- not just survive.