As an executive search consultant focused on the outsourcing
marketplace, executives often ask me how they should manage their
careers.
Fifteen years ago, the question would have seemed like
overkill. An outsourcing executive likely worked for EDS, ADP, or
a handful of their competitors. But the reengineering of the
Global Fortune 2000 during the past 15 years resulted in a large
increase in outsourcing. In fact, if the 1990s were the Internet
era, this decade may well be the era of outsourcing.
As outsourcing evolved from a small niche into a major sector
of the economy, the outsourcing executive has developed along with
it. There is a historical precedent. The role of corporate
executive, for example, is less than 150 years old. Technological
revolutions in transportation (railroads), communication
(telegraph), and manufacturing (mass production) led to the
creation and rapid growth of giant corporations. These required a
new class of professional managers who were salaried employees
rather than owners.
What should outsourcing executives do to position themselves
for career success in outsourcing? For starters, they should
measure their skills and experience against the critical success
factors for managing outsourcing businesses:
1. Sell and Execute -- The billion dollar Fortune 50
outsourcing deals make the headlines. But selling these 'whales'
is not enough. The ability to manage engagements as well as sell
them is the difference between a rainmaker with a vice president
title and a well-rounded executive.
2. Be Strategic -- Outsourcing, like every other segment of
the economy, is being assaulted with multiple waves of
commoditization, and its ugly cousin, eroding margins. The ability
to diagnose and solve customers' business challenges and raise the
bar on your firm's value proposition is a great career buffer
against industry changes.
3. But Not TOO Strategic -- Disciplined visionaries
understand -- and frequently remind themselves -- that creativity
and discipline do not conflict. As Peter Drucker wrote in Innovation
and Entrepreneurship, successful entrepreneurial activity is
almost universally the product of systemic innovation rather than
raw creativity. This is a critical factor in outsourcing.
Bill Russell once said of his Boston Celtics coach Red Auerbach,
winner of nine National Basketball Association championships, that
he wouldn't want to go into battle against him. Red was creative
enough to figure out how to beat you, but no more. The rest of his
energy went into executing the plan.
4. Innovate Profitably -- The ability to sell and negotiate
engagements which simultaneously have high customer ROI and remain
profitable to the supplier is critical. The deal must be viable
financially for both parties. A professional who can innovate in a
practical manner and profitably deliver those solutions will
always be in great demand.
5. Understand Possibilities and Limitations of Technology
-- Tech-savvy outsourcing executives are sophisticated about what
technology can and can't do. Most great solutions automate the
bulk of the rote work in a business process, leaving people to do
more high-level work.
For example, the classic "killer app," the
spreadsheet, was not sold as an automated replacement for human
financial analysts. Rather, it addressed the reality that
financial analysts spent 80% of their time entering numbers into a
mechanical calculator and only 20% doing analysis. The spreadsheet
reversed that ratio.
6. Network, Network, Network -- Most executives don't like
to network. They prefer to put their heads down and be productive
in their current role.
Yet networking is absolutely essential for an executive in
today's dynamic outsourcing industry. Can anyone reading this
article guarantee that they do not anticipate considering other
employers in the next two years?
One of the best networkers I know is an executive in the
financial services industry. "Jon" is fearfully
competent at his job. He also collects smart, ambitious people
into his network, connects them with each other, and does them
favors when he can. His peers go out of their way to help him -
how could they not?
Ultimately, outsourcing requires disciplined, creative
executives who can build and operate profitable firms in the face
of these challenges. They must be businesspeople first, executives
who can diagnose a client's business and deliver solutions. They
must be neither pure strategists nor software delivery executives.
Lessons from the Outsourcing Journal: